Job Type: Regular, Full-time
Status: Exempt
Expected Hours and Place of Work: This is not a remote position. The incumbent works full-time from the Anaheim, CA office of City Net, where the office hours are Monday-Friday 8:30 am-5:00 pm, and some evenings and weekends as necessary for optimal business function. This position requires frequent local travel, primarily in Southern California.
Starting Hourly Range: $49,900-$52,000 per year, gross
Reports To: Director of Outreach & Engagement
Supervises: None
Date Last Revised: 6/5/2019

Organizational Overview
City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net is a DBA of Kingdom Causes, Inc.

Position Overview
The Program Supervisor is responsible for oversight and supervision of case managers, quality of customer service, and data collection. Their role is to ensure the execution and completion of administrative tasks while assisting case managers with processing difficult cases in the field, encouraging unity within the team, and helping staff grow and develop according to organizationally established goals for their positions.

Essential Functions

  • Ensure that all Collaborative Case Managers are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.
  • In consultation with Human Resources, coach and correct staff as needed. Thoroughly document all corrective actions, including verbal discussions of concerns.
  • Monitor staff members’ performance on an ongoing basis sufficiently to determine whether their performance in their jobs aligns with City Net’s professional expectations and all departmental and organizational policies and procedures. Quickly and thoroughly identify and correct all areas of concern.
  • Regularly, supportively, and—whenever possible—confidentially discuss both positive and negative appraisals of individual staff members with them. Provide concrete suggestions for improving areas of negative performance.
  • Ensure clear, measurable, and achievable goals are established for each position and staff member reporting to you. Discuss those goals and staff members’ progress toward them (or lack thereof) with each staff member individually.
  • Conduct formal performance reviews of assigned staff at least annually.
  • Assist in resolving organizational concerns when needed.
  • Conduct check ins with assigned staff at least weekly.
  • Participate in and meaningfully contribute to outreach with assigned staff monthly.
  • Facilitate case conferencing and support case managers with clients that require intensive case management services plan.
  • Work collaboratively with Data Specialist to ensure case management data complies with City Net/HMIS data standards.
  • Systematically, frequently, and consistently monitor case management staff productivity; compile data into thorough, accurate, and clear reports; present the reports to the Director of Outreach & Engagement and other staff as requested.
  • Monitor staff schedules, approve time off requests and time and attendance records.
  • Strengthen current partnerships and cultivate new partnerships by attending and meaningfully participating in community meetings, workshops, and conferences.
  • Represent City Net in a professional manner.
  • Work with case management staff to address areas of growth and to recognize and develop strengths
  • Oversee scheduling and training of new hires.
  • In all activities, comply with all contracts, investor requirements, and Bedrock Creek and City Net policies.
  • Meet or exceed all goals established by the Director of Outreach & Engagement.

Marginal Functions

  • Provide support to other departments as needed.
  • Work with vendors, contractors, and consultants to achieve departmental goals, as needed and available.
  • Provide general and administrative support to the Director of Outreach & Engagement and designated staff as requested.
  • Other duties as assigned

Position Specifications

  • Minimum of one (1) year of case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking required
  • Minimum of one (1) year of supervisory experience required
  • Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers required
  • Experience and contacts in Orange County preferred but not required
  • Bachelor or Masters’ Degree preferred but not required

Other Skills

  • Strong interpersonal, plan execution, and time management skills
  • Ability to work flexible hours including evenings and weekends
  • Professional verbal and written communication skills
  • Ability to work as a leader and as part of a team
  • Proficient PC and Microsoft Office Suite skills
  • Ability to accomplish goals and produce valuable results with minimal supervision
  • Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Ability to inspire, train, motivate, challenge, and coordinate others
  • Excellent professional boundaries
  • Will be required to drive a company vehicle to transport clients. For insurance purposes, must be at least 25 years of age and must pass a Motor Vehicle Report.

Licensure/Certifications: None required

Physical and Mental Demands
In the course of performing this job, the employee…

  • Frequently operates a computer, smart phone, and other office productivity machinery such as a calculator, copy machine and computer printer
  • Must be able to remain in a stationary position at least 1/3 of the time
  • Frequently moves about inside the office, in the field (at local shelters, parks, restaurants, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
  • Constantly communicates with staff, clients, community partners, and community members; must be able to exchange accurate information in these situations
  • Must be able to inspect paper and electronic documents and accurately communicate their contents and connotations to various audiences
  • Will be required to drive an automobile or use public transportation to attend local meetings

    Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Working Environment
This job operates in a professional office environment, with frequent travel to and work within local neighborhoods, shelters, and informal encampments as well as meetings in law enforcement offices, community nonprofit and government agency offices, and other public and business spaces.

City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

City Net reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”

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