Job Type: Regular, Full-time
Status: Non-exempt
Expected Hours and Place of Work: This is not a remote position. The incumbent works full-time from the Anaheim, CA office of City Net, where the office hours are Monday-Friday 8:30 am-5:00 pm, and some evenings and weekends as necessary for optimal business function. This position requires frequent local travel, primarily in Southern California.
Starting Hourly Range: $19.50 – $21.50 per hour, gross
Reports To: Director of Outreach & Engagement
Supervises: None
Date Last Revised: 6/5/2019

Organizational Overview
City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net is a DBA of Kingdom Causes, Inc.

Position Overview
The Housing Navigator is responsible for helping clients obtaining safe, sustainable permanent housing. S/he assesses clients’ housing-related needs, assets, and barriers, identifies the best housing options based on each client’s unique situation, and forms and maintains relationships with housing managers, landlords, etc. as necessary to ensure clients can successfully obtain permanent housing.

Essential Functions

  • In consultation with homeless clients and their assigned City Net Case Managers, determine clients’ housing barriers, preferences, needs, and goals.
  • Assist clients in completing SSI/SSDI and other applications for needed services.
  • Follow all Coordinated Entry System protocols and organizational procedures.
  • Network and collaborate with colleagues in the fields of homelessness and housing; maintain a presence at all major and assigned homelessness- and/or housing-related meetings.
  • Maintain a professional relationship with the property managers/owners with which City Net has already cultivated a relationship that promotes their willingness to house City Net clients
  • Establish, update, and maintain, a list of available housing opportunities; inform Case Managers of openings at least twice per week.
  • Consistently meet all assigned productivity and outcome goals.
  • Field inquiries from prospective property owners, providing information on City Net’s no-cost services and listening and responding to their needs; ensure that all housing applications submitted by City Net clients are completed correctly.
  • Assist clients in their search for housing, filling out rental applications, interpreting leases, and accurately explaining tenants’ rights and responsibilities.
  • Assess rental units for compliance with industry regulations and inspection readiness.
  • Collaborate closely with clients’ Case Managers to ensure effective service delivery; coordinate individualized housing plans with clients and their assigned Case Managers.
  • Coordinate clients’ move-in process with landlords; help clients obtain utilities and make moving arrangements when needed.
  • Systematically, frequently, and consistently collect and compile accurate data on services provided, outcomes, etc.; compile data into thorough, accurate, and clear reports, complying with all organizational and funder guidelines; present the reports to the Director of Programs, other staff, and external stakeholders as requested.
  • In all activities, comply with all contracts, funder requirements, and City Net procedures and policies.
  • Meet or exceed all goals and requirements established by the Director of Programs for this position.

Marginal Functions

  • Provide support to other departments as needed.
  • Work with vendors, contractors, and consultants to achieve departmental goals, as needed and available.
  • Provide general and administrative support to the Director of Programs and designated staff as requested.
  • Other duties as assigned

Position Specifications

  • Minimum of one (1) year of case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking required.
  • Experience with section 8, Orange County Housing Authority & Anaheim Housing Authority application processes and requirements.
  • Familiarity with the local housing market, national and local housing trends, and available housing resources required.
  • Experience cultivating and maintaining productive, professional relationships with various stakeholders required.
  • Experience and contacts in Orange County preferred but not required.
  • Bachelor’s degree or higher in Social Work, Sociology, Psychology, Human Services, or a related field preferred but not required.
  • Experience with property management and/or landlord advocacy programs preferred but not required.

Other Skills

  • Effective and professional networking and relationship management skills
  • Strong interpersonal, analytical, and time management skills
  • Ability to work flexible hours including evenings and weekends
  • Professional verbal and written communication skills
  • Ability to work as part of a team
  • Proficiency in PCs and Microsoft Office Suite
  • Ability to accomplish goals and produce valuable results with minimal supervision
  • Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Ability to inspire, train, motivate, challenge, and coordinate others
  • Excellent professional boundaries

Physical and Mental Demands
In the course of performing this job, the employee…

  • Frequently operates a computer, smart phone, and other office productivity machinery such as a calculator, copy machine and computer printer
  • Must be able to remain in a stationary position at least 1/3 of the time
  • Frequently moves about inside the office, in the field (at local shelters, parks, restaurants, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
  • Constantly communicates with staff, clients, community partners, and community members; must be able to exchange accurate information in these situations
  • Must be able to inspect paper and electronic documents and accurately communicate their contents and connotations to various audiences
  • Will be required to drive an automobile or use public transportation to attend local meetings
  • Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Working Environment
This job operates in a professional office environment, with frequent travel to and work within local neighborhoods, shelters, and informal encampments as well as meetings in law enforcement offices, community nonprofit and government agency offices, and other public and business spaces.

City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

City Net reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”

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